Refund & Returns

Every Im Everywhere hat is made to order and embroidered specifically for you. Because nothing is pre-stocked, we cannot accept change-of-mind returns or exchanges. Please double-check your colorway and shipping address before you buy.

When we make it right

We will replace or refund your order at no cost to you if:

• The hat arrives defective or damaged.
• You received the wrong item or wrong colorway.
• Your order is lost in transit and does not arrive.

How to report a problem

Email [email protected] within 30 days of delivery (or of the expected delivery date, if your order never arrived). Include your order number and, for a defective or damaged item, a photo of the issue. We respond within 24 hours on business days.

Once we confirm the problem, we will either ship a free replacement or issue a refund — your choice where both apply. You do not need to ship a defective item back unless we ask.

How refunds are issued

Approved refunds go back to your original payment method via Stripe. Once we process the refund it typically takes 5–10 business days to appear on your statement, depending on your bank or card issuer.